Shipping policy
Shipping Policy – Vorna
At Vorna, we are committed to providing fast and reliable shipping across Australia and select international destinations. Below is our shipping policy:
1. Shipping Locations
We currently ship within Australia and to select international countries. To check if your country is eligible, please review the available shipping options at checkout.
2. Delivery Timeframes
Delivery times vary based on location:
- Australia: Orders within Australia typically take 3–7 business days, depending on your location.
- International: Orders outside Australia generally take 7–14 business days, depending on the destination and postal service availability.
3. Shipping Costs
- Australia: Shipping costs are calculated at checkout based on your address and order weight.
- International: For overseas orders, shipping fees will be determined during checkout based on destination and package weight.
4. Shipping Methods
We use reliable postal and courier services for both domestic and international orders, offering standard and express shipping options where available.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
6. Haven't received your order?
If your order hasn't arrived within the estimated timeframe, please contact us at [support email] so we can investigate the issue.
7. Incorrect Address
Providing incorrect or incomplete address details may cause delays. Please ensure your shipping details are accurate before finalising your purchase.
8. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or additional fees, which are the responsibility of the buyer. Please check with your local customs office for more information on potential charges.
We appreciate your support and will do our best to ensure a smooth delivery experience.
Thank you for shopping with Vorna!